February 17, 2001
I love my job. The
I love my job. The following exchange just took place:
The customer says, "I don't want to leave a message for support, because they never call me back. I'm still waiting on a call from two weeks ago!"*sigh* Did I mention that this particular customer does this every time he calls? Either he's forgetful or he needs someone to explain what the word "never" means. Posted by Lisa at February 17, 2001 12:53 PMSo I pull up the support history. "Well sir, I'm showing you last spoke to Linda on the 10th. She called you back regarding a message you left on the 10th."
"No, they never call back! You always take a message and they never call me!"
"Well, according to your support history, Linda spoke to you for 29 minutes regarding this particular issue at 1:30 pm Eastern time."
"Yeah, I spoke to Linda, but they never call back! You better make sure someone calls me back!"
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