February 17, 2001

I love my job. The

I love my job. The following exchange just took place:

The customer says, "I don't want to leave a message for support, because they never call me back. I'm still waiting on a call from two weeks ago!"

So I pull up the support history. "Well sir, I'm showing you last spoke to Linda on the 10th. She called you back regarding a message you left on the 10th."

"No, they never call back! You always take a message and they never call me!"

"Well, according to your support history, Linda spoke to you for 29 minutes regarding this particular issue at 1:30 pm Eastern time."

"Yeah, I spoke to Linda, but they never call back! You better make sure someone calls me back!"

*sigh* Did I mention that this particular customer does this every time he calls? Either he's forgetful or he needs someone to explain what the word "never" means.

Posted by Lisa at 12:53 PM | Comments (0)